Refund policy

ONLINE RETURN POLICY

Online purchases may be returned within 7 days of delivery. Proof of purchase is required.

Items must be unworn, unused, with tags attached, and in original condition. Signs of wear, washing, odors, stains, pet hair, makeup, or damage may not be accepted. Items received in an ineligible condition will not be refunded.

To request a return, contact info@kountrycozyco.com before sending your item back. Returns sent without prior approval may not be accepted. Approved returns must be shipped within 7 days of approval.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Once your return is received and approved, your refund will be issued to your original payment method. 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.

Final Sale Items

Sale items and those marked Final Sale are not eligible for return.

Questions? Contact us at

info@kountrycozyco.com